Refund Policy

Pre-launch reservations

Reserving a plan before launch is free. We do not collect card details or take any payment for a reservation, so there is nothing to refund. You can cancel a reservation at any time by replying “cancel” to our confirmation email or writing to hello@heronapps.com.

30-day money-back guarantee

Once a product is live, every first payment on any plan — monthly, annual or one-time — is covered by a 30-day money-back guarantee. If the product is not right for you, request a refund within 30 days of the payment and we refund it in full. No questions asked.

Renewals and cancellations

You can cancel a subscription at any time from your account or the link in your receipt; it then runs until the end of the period already paid. If an annual plan renews and you did not intend to keep it, ask within 14 days of the renewal for a full refund.

How refunds are paid

Payments are processed by Paddle as merchant of record. Refunds go back to the original payment method, usually within 5–10 business days. You can request a refund from Paddle directly through your receipt, or from us at hello@heronapps.com.

Your statutory rights

This policy adds to, and does not limit, any rights you have under consumer protection law.